SMS Opt-In and Opt-Out Policy / Privacy Policy

1. Introduction

This SMS Opt-In and Opt-Out Policy outlines the terms and conditions for subscribing to and unsubscribing from our SMS notifications. By opting in, you agree to receive SMS messages from Bright Autumn Home Care, LLC.

2. Opt-In Process

To receive SMS notifications:

• Express Consent: Users must provide explicit consent to receive SMS messages by subscribing via our website, mobile app, or text message.

• Double Opt-In: Upon subscribing, users will receive a confirmation message asking them to verify their subscription. Users must respond with a specific keyword (e.g., “YES”) to confirm.

• Information Collection: We will collect and store user phone numbers and any other relevant information provided during the opt-in process.

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3. Types of Messages

Subscribers may receive:

• Transactional messages related to their account or orders.

• Promotional messages, including special offers, discounts, and updates about new products or services.

• Service updates or alerts.

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4. Opt-Out Process

Users can unsubscribe from SMS notifications at any time by:

• Replying with a Keyword: Replying to any SMS message with the keyword “STOP” will unsubscribe the user from future messages.

• Contacting Customer Support: Users can also contact our customer support team to request removal from our SMS list.

5. Frequency of Messages

Message frequency may vary based on user interactions and preferences but will not exceed 10 messages per month.

6. Privacy Policy

We value your privacy. Your phone number and any other personal information will be used solely for the purpose of sending SMS notifications. We will not share your information with third parties under any circumstances, except as required by law.

7. Data Privacy

We respect your privacy. Your phone number and any other personal information will be used solely for the purpose of sending SMS notifications. We will not share your information with third parties under any circumstances, except as required by law.

8. Charges

Standard message and data rates may apply. Users should check with their mobile service provider for details.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via SMS or email.

10. Contact Us

For any questions or concerns regarding this policy, please contact us at:

support@brightautumnhc.com